Outbound Service

Meeting requests

Support for commercial strength through Sales Qualified Meetings. At Universia Teleservicios we prioritise quality over quantity.

Capturing and keeping clients.

Identification of business opportunities and / or win-back of clients etc.

Following marketing actions

Invitation to events, management of registration, confirmation of receipt of post or emails, reinforcing your message.

Telesales

We achieve the best results for you through careful client management together with the most appropriate business message. Complete sales process, including invoicing.

Surveys

For quality control, opinion or market research. Questionnaire design, fieldwork and analysis of results.

File updates

Who is the contact person in the company you´re reaching out to? What are their contact details? Who is their current provider? Are they in a contract? When does it end? Are they looking at alternative services or products?

Inbound Service

Customer service

At Universia Teleservicios we offer information solutions and management of multichannel requests to improve communication with your client to offer solutions for all types of requests (renewals, incidents, complaints, queries, etc). Phone calls, emails, web contact forms and social media.

Overflow

Support for personalised customer service in periods of maximum saturation, staff shortages, holidays or any other situation in which you need temporary help to deal with calls and emails from your clients. We also help with data processing after trade fairs or professional events.

Diary management

We manage agendas for professional services based on the requests we receive.

Client capture

Reception and management of responses from marketing campaigns (phone calls, emails, web contact forms, paper forms).

Call us on 911213940

Tell us which outbound or inbound service you´re interested in. We´re happy to help.

READY TO CAPTURE, MANAGE AND KEEP YOUR CLIENTS

Universia Teleservicio: a premium service where clients are at the centre of a results – focused strategy

1. PROACTIVITY

We work hand in hand with your company, Identifying objectives, looking for greater efficiency in communication with your clients.

2. PLANNING

We carry out a detailed plan of the campaigns, integrating all communication channels.

3. IMPLEMENTATION

Quality in the supervision of actions and readiness for unforeseen events in order to achieve greater efficiency in communication.

4. TESTING

At Universia Teleservicios, we analyse the quality of the telephone conversation to find the optimum version, one variable at a time.

5. RESULTS

Teams of experienced and highly trained operators to carry out a results based strategy.

IT´S TIME TO GROW YOUR BUSINESS

with Universia Teleservicios- a team of experts in integrated solutions for Telemarketing.