Who is the contact person in the company you´re reaching out to? What are their contact details? Who is their current provider? Are they in a contract? When does it end? Are they looking at alternative services or products?
At Universia Teleservicios we offer information solutions and management of multichannel requests to improve communication with your client to offer solutions for all types of requests (renewals, incidents, complaints, queries, etc). Phone calls, emails, web contact forms and social media.
Support for personalised customer service in periods of maximum saturation, staff shortages, holidays or any other situation in which you need temporary help to deal with calls and emails from your clients. We also help with data processing after trade fairs or professional events.